Acquiring and retaining a loyal customer base is no simple task. Businesses are no longer just looking at how they can beat the competition in price; they are seeking more efficient and service friendly applications to differentiate themselves from the pack. At the same time, consumers are increasingly more discerning when it comes to the companies they choose to do business with.
And, believe it or not, one of the unsung heroes of today’s marketing (and after-marketing) strategies are business phone systems. A strong front office and a reliable communications centre can go a long way when it comes to keeping clients happy.
Seamless Communication
If you’ve ever had to call a company to speak to a customer service representative, then you probably have come across an automated service that had your head spinning before you ever spoke to an actual human being.
Consumers appreciate a seamless experience that offers quick and friendly service. Often times a negative experience has little to do with the service representative or the products, and more to do with the communication technology. That’s where Xblue X16 sets itself apart from other systems.
The Xblue phone system is easy to install and user friendly. With over 60% of Americans complaining about their customer, it’s vital that businesses take a look at their internal procedures and determine which systems need to be eliminated and which business phones require upgrades.
Set Yourself Apart
Since key customer complaints revolve around service, then the best thing to do is to reevaluate your communication solutions. Opting for a more user friendly Xblue phone system will provide your customers with many benefits.
With these business telephone systems Small businesses can enjoy all the functionality like call forwarding, voicemail and ringing line indication. Customers are always sure to be connected to a live person instead of wasting time with a complicated automated service.
With capabilities like video conferencing and other Web based solutions, your customers will receive the assistance they need in half the time. The end result is a customer that sings your praises to friends and colleagues instead of ranting about the amount of time spent on hold.
Tools for Success
Both sales and customer service staff can increase their productivity if given the right tools to complete their responsibilities. With systems in place to enhance the customer experience and decrease the amount of time on hold, businesses will find themselves at a better advantage to stay competitive. And by deploying communication solutions that are consumer friendly, customers will find it easier to do business with you and stay loyal to your company.
What methods do you employ to enhance your customer’s experience? Please, share your thoughts in the comments section below. You can join the discussion or ask one of our experts at TelcoDepot.com for more information if you have any questions.
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